Privacy Policy

1. Introduction

Bird Net Solutions ("we", "us", "our" or "the business") respects your privacy and is committed to protecting the personal information you provide through this website.

This Privacy Policy explains what information we may collect, why we collect it, how we use it and the choices available to you when you use our website or contact us for our services.

2. Information We Collect

When you submit an enquiry or contact us, we may collect information such as:

• Your name
• Your phone number
• Your email address
• The service you are interested in
• Your message or service requirement
• Location or site details that you voluntarily provide to help us understand your requirement

We may also receive basic technical information, such as browser type, device information, IP address, referring page and general website usage information, depending on the technologies used to operate the website.

3. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiry
• Contact you about your requested service
• Understand your site and netting requirements
• Provide quotations or service-related information
• Schedule or coordinate services where applicable
• Improve our website and customer service
• Maintain business records
• Prevent misuse, fraud or security issues
• Comply with applicable legal obligations

4. Contact Through Phone and WhatsApp

Our website provides links that allow you to contact us by telephone and WhatsApp. If you choose to use these services, your communication may also be processed by the relevant third-party service provider according to its own privacy policies and terms.

We do not control the privacy practices of third-party communication platforms.

5. Third-Party Services

Our website may use third-party services or resources, including services used to load website styling, icons, maps or other technical resources.

These third parties may process certain technical information in accordance with their own terms and privacy policies.

Examples currently used by the website include Google Maps, Tailwind CSS CDN and Font Awesome CDN.

6. Google Maps

Our website may display a Google Maps map to show our general service area in Delhi. Google may process technical information when its map content is loaded or used.

We do not use the map to represent a precise private customer address unless such information is separately provided by the customer for service purposes.

7. Sharing of Information

We do not sell your personal information.

We may share information where reasonably necessary to provide requested services, operate our website, communicate with you, protect our business, or comply with applicable law.

We may also use service providers who assist us with hosting, website operation, communication, technical support or other legitimate business functions.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, providing services, maintaining business records, resolving disputes and meeting legal or accounting requirements.

When information is no longer reasonably required, we may delete it or anonymise it, subject to applicable legal requirements.

9. Data Security

We take reasonable measures to protect information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Your Choices and Requests

You may contact us regarding personal information that you have provided to us. Depending on applicable law, you may request access, correction, updating or deletion of your information, or raise a concern about how your information is being handled.

Where processing is based on consent, you may also withdraw consent where applicable. Withdrawal of consent does not affect processing that was lawfully carried out before withdrawal.

11. Children's Privacy

Our services and website are intended for general customers and businesses. We do not knowingly request personal information from children for independent service enquiries.

12. Cookies and Similar Technologies

The website may use cookies or similar technologies where necessary for website functionality, security, preferences or analytics.

If additional analytics, advertising or tracking services are added in the future, this Privacy Policy may be updated accordingly.

13. External Links

Our website may contain links to third-party websites or platforms such as WhatsApp or Google Maps. We are not responsible for the privacy practices, security or content of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date.

15. Contact Us

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us: